Faqs

Yes, our showroom is open Monday - Friday 10am - 8pm and Saturday 12pm - 5pm.

No, appointments are not necessary.

All Jewelry Repairs. Please bring in your jewelry items for evaluation and repair price estimate.

All Watch Repairs. Please bring in your watch for evaluation and repair price estimate.

Repair timeframe depends on the extent of work required. We can provide an approximate timeframe upon evaluation of your item.

No, appointments are not required.

Yes, we perform watch repairs.

Yes, we change watch batteries.

Yes, we recommend having your jewelry checked every 6 months. If you want it always looking new, then regular cleaning is necessary.

Yes, we perform jewelry appraisals.

If your Jewelry gets lost or stolen, you need and appraisal to hand in to your insurance company for replacement.

Yes, our appraisers have the necessary qualifications.

Yes, please contact us for more information regarding jewelry insurance options.

Yes, we are happy to clean your jewelry and inspect for needed repairs.

Yes, we offer a Free Appraisal with any purchase made.

7 Day Return Policy. Read our full Return Policy HERE.

We offer a full refund in the original mode of payment on Loose Diamonds and Stud Earrings ONLY. All other purchases will receive instore credit. Read our full Return Policy HERE.

After inspection is made and the item is determined eligible for a refund, it will promptly be processed the same day. Please allow 5-7 business days after receipt of your return. Read our full Return Policy HERE.

Free Overnight Shipping is included on orders over $1000. Orders less than $1000 qualify for $50 2-Day Shipping. Read our full Shipping Policy HERE.

Yes, we offer instore and curbside pickup options.

Call us and we will help you get your partner's ring size without their knowledge.

Visit us in store to have your finger measured for the correct ring size.

Call us and we will assist with getting you the proper ring size.

Yes, we size watch bands/bracelets.

Visit us in store or send to us for credit or cash.

Rhodium is a white metal belonging to the platinum family of metals. It is applied in a very thin layer to white gold jewelry to achieve a bright white finish. Without rhodium plating, white gold has a warm, slightly yellow hue.

Yes, please contact us for more information about setting stones purchased elsewhere.

Yes, we love to do custom work. Anything you can imagine, we can make.

Yes, our designers are highly trained and well qualifed for custom design.

Yes! If you can imagine it, we can create it - giving you a truly one-of-a-kind custom piece that is uniquely you.

Yes, we will consult with you until final approval is given. Once approved, production can begin.

Yes, please contact us for more information about selling estate jewelry.

Yes, we offer cash or instore credit for jewelry.

Yes, we offer cash or instore credit for gold.

No, an appointment is not necessary. Please contact us for more information.

Yes, we sell estate jewelry. Please contact us for more information.

Special Orders may NOT be cancelled. All other orders may be cancelled. Please contact us immediately should you wish to cancel your order. Contact us for more information.

We include Overnight Shipping for orders over $1000. For orders under $1000, we offer 2-Day Shipping.

Yes, please contact us immediately if you discover an issue with your order.

Account benefits include special discount offers and promotions, faster checkout, and easy access to your order history and wishlist.

To join our newsletter, simply click the tab on the right hand side of the screen or the Subscribe Now button in the footer, enter your email address and submit.

Hover over the headings at the top of the page to open the navigation dropdown and select a category. You may also click the magnifying glass icon to open the search bar and enter your search term.

Yes, we offer E-Gift Cards. These are sent to the recipient via email and may be redeemed on the website. For physical gift certificates, visit us in store.

For online purchases, we accept all major credit cards - Mastercard, Visa, Discover, American Express

Yes, please contact us for more information about available financing options.