Return Policy

Our Return Policy - 100% Satisfaction Guaranteed!

If you are not satisfied for any reason with your purchase, you can return your purchase within 7 days of delivery date.*
NOTE: ONLY items that were not custom(ized) unless proven defective, and/or items showing signs of wear or that have been engraved, altered, re-sized or that have been damaged will not be accepted for processing.

Please Note: The instructions below must be followed exactly in order for your return to be processed. If you have any questions about our return procedure, please contact us at 866-698-4266 .

How to return your purchase to us:

1. Call us at 866-698-4266 or email us at [email protected] to see if your order is eligible for return authorization and a return label.
2. You MUST affix this label to the outside of the package for your return to be processed.
3. Packaging Your Return: Be sure to secure your items to protect them. Your package must include all original packaging materials and paperwork in the package. If your item included a certified diamond or diamonds each certificate must be included (Replacement fee will apply if not included). NOTE: For security purposes, do not put the name Ti Amo Diamonds or any type of description as to the contents on the outside of the package.
4. Insuring and Shipping your Package: The value of your item is insured door to door, so you never have to worry.

Return Condition:

1. Packages without our Return Label will not be accepted for processing.
2. Items received after 7 days of delivery date will not be accepted for return processing.
3. Items must be returned in the same condition as when new and sent by Ti Amo Diamonds.
4. Items showing signs of wear or that have been engraved, altered, re-sized or that have been damaged will not be accepted for processing.
5. Custom orders cannot be accepted for processing.
6. Improperly packaged items will not be accepted.

*Your Refund Amount: Our quality control team will inspect the item upon arrival to determine if it is eligible for return. When the item is judged to be eligible your refund will be promptly processed. You will receive a refund in the amount of the item(s) purchase price minus shipping, handling, insurance charges and payment processing fees. You will receive your refund within 5 - 7 days after receipt of return.
For Loose Diamonds and Stud Earrings, refunds will be made using the mode of payment used when the purchase was made.
For All Other Products, refunds are issued as store credit only.

We look forward to processing your request.